Terms of Service

These Terms of Service ("Terms") govern the provision of services by Ai Local Link (ABN 45 235 104 557) ("we", "us", "our") to clients ("you", "the client"). By engaging our services, you agree to these Terms. Please read them carefully before proceeding.

1. Services

Ai Local Link provides AI search optimisation, local SEO, Google Business Profile management, NAP and citation services, website SEO, social content creation, and related digital services to Australian and international businesses.

The specific services, deliverables, and timeline for each engagement are confirmed in writing (via email, proposal, or invoice) prior to commencement. Verbal discussions do not constitute a work order or agreement.

2. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate, complete, and up-to-date business information
• Grant timely access to required accounts and platforms (Google Business Profile, website, analytics, etc.)
• Respond to requests, approvals, and queries within a reasonable timeframe (typically 5 business days)
• Notify us promptly of any changes to your business that may affect the work (address, services, ownership, etc.)

Delays or errors caused by the client's failure to meet these responsibilities are not our liability, and any additional work required as a result may be quoted separately.

3. Scope of Work

Our services are limited to what is agreed in writing at the start of each engagement. Work that falls outside the agreed scope will be identified and quoted separately before being undertaken. We reserve the right to decline out-of-scope requests that we consider unreasonable or inconsistent with the original engagement.

4. Approval and Sign-Off

Where deliverables require client approval (reports, content, strategies, recommendations), your approval — whether written or communicated via email — constitutes acceptance. Once approved, the client accepts responsibility for the direction taken. Changes requested after approval may incur additional charges.

5. Payment

Invoices are issued as agreed and are payable within the timeframe stated on each invoice (typically 7 or 14 days). We accept payment via bank transfer or other methods as agreed.

• Late payments may result in work being paused until the outstanding amount is received
• For ongoing engagements, failure to pay within 30 days of the due date may result in termination of the engagement
• All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable

6. No Guarantee of Rankings or Results

SEO, AI search optimisation, and related services involve factors that are outside our control, including search engine and AI platform algorithm changes, competitor activity, third-party directory policies, and the client's own website and business factors.

We do not guarantee specific search rankings, AI recommendation frequency, lead volumes, or revenue outcomes. Past results achieved for any client or case study do not guarantee future performance.

We do guarantee evidence-based, professional work delivered in good faith, transparent reporting, and a clear action plan tailored to your business. Refunds will not be issued on the basis of algorithm changes or external platform decisions outside our control.

7. Account Access

Where you grant us access to third-party accounts (Google Business Profile, website CMS, analytics platforms, etc.), you confirm you have the authority to do so. We will use that access only as required to deliver the agreed service.

If access is revoked during an engagement, we are not liable for incomplete work, missed milestones, or reduced results. Work completed to the point of access revocation remains billable.

8. Confidentiality

We treat all client business information as strictly confidential. We will not disclose your business data, strategies, account details, or any information shared with us in the course of the engagement to any third party without your written consent.

This obligation of confidentiality continues after the engagement ends.

9. Intellectual Property

Upon receipt of full payment, deliverables created specifically for the client (reports, written content, strategies, recommendations) become the client's property.

Our internal frameworks, audit methodologies, tools, templates, and processes remain the intellectual property of Ai Local Link and are not transferred to the client as part of any engagement.

10. Use of Results and Case Studies

We may use anonymised outcomes, general performance improvements, and non-identifying engagement details as case studies or examples in our marketing materials. No identifying business information will be used without explicit written consent from the client.

If you prefer not to be referenced in any form, including anonymously, please advise us in writing and we will honour that request.

11. Independent Contractor

Ai Local Link operates as an independent contractor. Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency relationship between Ai Local Link and the client.

We may engage subcontractors to assist in delivering services. We remain responsible for the quality of work delivered under our name.

12. Client Conduct

We reserve the right to suspend or terminate an engagement if a client:

• Is abusive, threatening, or disrespectful toward us or any person acting on our behalf
• Requests that we undertake work that violates platform terms of service (Google, Meta, etc.)
• Requests that we engage in unethical, deceptive, or illegal practices
• Provides materially false or misleading information about their business

In such cases, work completed to that point remains billable. No refund will be issued for work already delivered.

13. Limitation of Liability

To the maximum extent permitted by Australian law, our total liability to you for any claim arising from or related to our services is limited to the total fees paid by you in the three months preceding the claim.

We are not liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of revenue, loss of profit, loss of business, or loss of data, even if we have been advised of the possibility of such losses.

Nothing in these Terms limits liability that cannot be excluded under Australian Consumer Law.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including but not limited to search engine or AI platform algorithm changes, platform outages, internet disruptions, natural disasters, or government actions.

15. Termination

Either party may terminate an ongoing engagement by providing 30 days written notice via email. Work completed and costs incurred up to the termination date remain billable and payable.

We reserve the right to terminate immediately and without notice in cases of non-payment beyond 30 days, or in circumstances outlined in clause 12.

16. Dispute Resolution

If a dispute arises in connection with these Terms or our services, the parties agree to the following process:

• The complainant must notify the other party in writing, clearly describing the dispute and the desired resolution
• Both parties agree to attempt to resolve the dispute in good faith within 14 days of notice
• If unresolved, the parties agree to attempt mediation before commencing any legal proceedings

This clause does not prevent either party from seeking urgent injunctive or equitable relief where necessary.

17. Governing Law

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland.

18. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page reflects the most recent version. For ongoing engagements, material changes will be communicated by email. Continued use of our services after changes are communicated constitutes acceptance.

19. Contact

For any questions about these Terms, contact us at:

• Email: [email protected]
• Location: Ipswich, QLD 4306, Australia
• ABN: 45 235 104 557