Privacy Policy

1. Who We Are

Ai Local Link (ABN 45 235 104 557) is an AI search and local SEO agency based in Ipswich, Queensland, Australia. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

For any privacy-related enquiries, contact us at [email protected].

2. What Information We Collect

We collect personal information only when you provide it to us. This includes:

• Your name, email address, phone number (if provided), and message when you submit our contact form
• Business details you share with us during an engagement (business name, website, Google Business Profile access, etc.)
• General analytics data (page visits, approximate location, device type) collected via website analytics tools — this data does not identify you personally

We do not collect sensitive information (such as health, financial, or government identifier data) and do not knowingly collect information from children under 18.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and communicate with you about our services
• Deliver services you have engaged us to provide
• Send relevant follow-up communications related to your enquiry or engagement — you can opt out at any time by emailing us
• Improve our website and services based on general usage patterns

We will not use your personal information for any purpose that you would not reasonably expect, and we will not send unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party.

We may share information with trusted third-party service providers who assist us in operating our business (such as email delivery services), strictly for that purpose and subject to confidentiality obligations. We do not authorise these providers to use your data for their own purposes.

5. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use the site. These tools may collect data such as pages visited, time on site, and general geographic location. No personally identifiable information is collected through cookies without your knowledge.

We use tools including Google Analytics and Google Search Console. These services have their own privacy policies that govern how they handle data collected through our site — we do not control those practices.

You can disable cookies through your browser settings at any time. This will not affect your ability to use this website.

6. Third-Party Services

In the course of delivering our services, we may access or interact with third-party platforms on your behalf, including Google Business Profile, Google Search Console, social media platforms, and directory websites. Each of these platforms operates under its own privacy policy. We recommend reviewing those policies where relevant.

7. Client Business Data

When working with clients, we may access business information including website credentials, Google Business Profile, directory listings, analytics data, and related accounts. This information is:

• Used solely to deliver the agreed service
• Treated as strictly confidential
• Never shared with third parties without explicit written consent
• Deleted or returned to the client upon request at the conclusion of an engagement

8. Data Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected:

• Contact form enquiries: retained for up to 2 years
• Client engagement data: retained for the duration of the engagement and up to 12 months after, unless an earlier deletion is requested

After the retention period, information is securely deleted.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. This includes secure email practices, restricted access to client data, and using reputable third-party tools with their own security standards.

However, no method of internet transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

10. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm to any individual whose information is involved, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

11. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to any legal obligations to retain it)
• Opt out of any marketing communications at any time

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent version. We encourage you to review this page periodically. Continued use of our website or services after changes are made constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or complaints about how we handle your personal information, please contact us:

• Email: [email protected]
• Location: Ipswich, QLD 4306, Australia
• ABN: 45 235 104 557

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).